Customer Service Specialist

We are seeking experienced Customer Service Specialist to respond to inbound phone calls, easy troubleshooting, chat/email/text support, customer resolution, and more in our Garland TX location. You will be assisting our Kandi electric car owners.

Responsibilities:

• Respond to inbound calls for technical support
• Coordinate between Kandi electric car owners and dealership or service center
• Answer inquiries while maintaining and updating the customer database
• Follow up the cases from Kandi electric car owners
• Ensure Kandi electric car owners are satisfied with our solutions

Qualifications:

• High School Diploma or equivalent
• 6 months Customer Service experience (in person or over the phone)
• Pleasant and professional telephone etiquette
• Problem solving skills
• PC literate and basic typing skills (at least 35 wpm)
• Regular and punctual attendance is a must

Preferred Personal Characteristics

• Strong work ethic
• Ability to consistently following through
• Self-motivated and ability to work effectively without constant supervision
• Team-oriented and ability to work collaboratively

Working Conditions, Mental and Physical Demands

• Must be able to communicate with coworkers and customers daily by phone or email
• Must be able to sit for extended periods of time
• Must be able to write and read written email correspondences
• Pre-employment background screening will be conducted.