Customer Service Specialist

We are seeking experienced Customer Service Specialist to respond to inbound phone calls, easy troubleshooting, chat/email/text support, customer resolution, and more in our Garland TX location. You will be assisting our Kandi electric car owners.

Responsibilities:

Respond to inbound calls for technical support
Coordinate between Kandi electric car owners and dealership or service center
Answer inquiries while maintaining and updating the customer database
Follow up the cases from Kandi electric car owners
Ensure Kandi electric car owners are satisfied with our solutions

Qualifications:

High School Diploma or equivalent
6 months Customer Service experience (in person or over the phone)
Pleasant and professional telephone etiquette
Problem solving skills
PC literate and basic typing skills (at least 35 wpm)
Regular and punctual attendance is a must

Preferred Personal Characteristics

Strong work ethic
Ability to consistently following through
Self-motivated and ability to work effectively without constant supervision
Team-oriented and ability to work collaboratively

Working Conditions, Mental and Physical Demands

Must be able to communicate with coworkers and customers daily by phone or email
Must be able to sit for extended periods of time
Must be able to write and read written email correspondences
Pre-employment background screening will be conducted.